24 HOUR CANCELLATION POLICY
Your appointments are very important to our team of professionals here at salon en vogue. We reserve your appointments just for you & ask that if you must cancel or reschedule, please provide us with a 24 hour notice. This way our team will be able to adjust their schedules accordingly as we may accommodate clients on our waiting list. We do, of course, understand unavoidable issues come up, and will do our best to work with you.
Less than 24-hour notice will result in a charge equal to 59a of reserved appointment(s) no shows will be charged 100% of service amount.
As a Courtesy , we do call or/ text and email to confirm. If we are unable to reach you for any reason, please understand it is your responsibility to remember your appointment date and time.
We will always try our best to accommodate you if your running late, we know life happens sometimes! However, your tardiness can affect the remainder of our team's day.
For this reason, we handle this matter in the best way possible - Guests will generally be allowed a 10 minute grace period. AFTER THAT TIME , WE WILL CALL AND CHECK IN ON YOU. If you are going to be more then 10 min late it can result in forgoing parts of your service in order for our stylist to keep on time for there next guest.
Also in regards to, if we run late for you, we will try give you a call or text in a reasonable amount of time to notify you. (Although, keeping on time is something we always try to provide for our guests.)
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask you to contact us with in 7 days of your service. We will schedule you to come in and have your service looked at and if needed redone free of charge.
Here at Salon En Vogue, we give out complimentary samples of any product you would like to try or our recommendation for you, that way our guests do not have to purchase a product without knowing if they like it or not.
All unopened products can be returned within 14 days of purchase for a full credit. Make -up only can not be returned due to cross contamination , if an allergy reaction occurs a full credit is allowed.
As a courtesy to others, we ask you to please silence your phones and any other devices.
Children on not allowed on the salon floor while guests are receiving services, unless of course they are receiving a service.
We require a $25.00 deposit on all new guest bookings and a $50.00 deposit on all services that are more than or equal to $100.00.